1st Level IT Support Specialist | Mitarbeiter (gn) 1st Level Support

Job Summary

This full-time, permanent role in Nuremberg focuses on maintaining the smooth operation of system environments and providing effective 1st-level support. Day-to-day tasks involve processing support tickets according to SLAs, troubleshooting incoming inquiries, ensuring consistent customer communication, and meticulous documentation within the ticketing system. Key responsibilities also include software maintenance and executing patch management. Candidates should possess a completed IT apprenticeship, such as an IT Specialist for System Integration, or equivalent professional experience. Essential qualifications include basic knowledge of operating systems, office applications, and mobile devices, coupled with initial hands-on experience in routing, switching, and setting up Wireless LAN connections. This position offers a stable career path with the potential for permanent takeover by the partner company.