1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the first point of contact for user inquiries and technical issues via phone, email, and in-person. Key daily tasks include receiving and documenting IT disruptions in a ticketing system, analyzing and classifying these issues, and escalating complex problems to administrators. A core responsibility is the on-site installation and configuration of new hardware and software for users, alongside providing general assistance for all IT-related user questions. The ideal candidate must possess a completed IT education (e.g., IT Specialist for System Integration), strong knowledge of standard operating systems (Windows 10/11 and/or macOS X), and proficiency with MS Office/Microsoft 365 products. Experience using ticketing systems (like Remedy) is required, emphasizing strong customer service, communication skills, and a collaborative team spirit. This is a full-time, permanent position.