Onsite IT Support Specialist | Onsite Support (m/w/d)

Job Summary

This role involves providing essential onsite IT support for a major client in Karlsruhe, acting as the crucial link between internal IT departments and end-users. The Onsite IT Support Specialist will be responsible for executing 1st and 2nd level support, primarily focusing on troubleshooting and resolving hardware and software issues directly at the customer's location. Day-to-day tasks include analyzing and fixing malfunctions, ensuring stable operation, and maintaining high service quality. Candidates must possess a background in IT system integration or electronics, coupled with professional experience in onsite support. Proficiency with MS Office, Active Directory, and networking fundamentals (DHCP, Firewalls) is required, along with strong communication skills, a high degree of self-reliance, and a customer-focused approach. The position offers a permanent contract with attractive compensation and long-term career perspectives within a leading German IT service provider.