IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing critical IT support, specializing in the diagnosis and repair of hardware and software issues primarily on Apple devices, including MacBooks, iPhones, and iPads. Key responsibilities include managing the entire ticket lifecycle—from processing and documentation in CRM/ticketing systems to analyzing technical problems and assisting with escalations. The ideal candidate will have a completed vocational qualification in IT, such as an IT Specialist for System Integration or IT Systems Electronics Technician, coupled with practical experience in Apple hardware diagnostics, repair processes, and associated technologies like Apple-ID, iCloud, and backup/recovery. This position requires strong customer and team orientation, ensuring compliance with data protection and security standards while providing both on-site and remote customer support. The role offers excellent career prospects and the chance for permanent employment with one of Europe's leading IT service providers.