IT Support Specialist 2nd Level | IT Support 2nd/Level (m/w/d)

Job Summary

This role is ideal for an experienced IT professional or a career changer with practical experience, focusing on providing high-level technical support within a modern IT service environment based in Cologne. The specialist will primarily analyze, troubleshoot, and resolve complex issues reported via a ticketing system, handle service requests like software installations, and ensure the smooth operation of client systems. Key responsibilities include the installation, configuration, and maintenance of client hardware and peripherals, contributing to IT security measures, and meticulously documenting solutions and processes for the knowledge base. Candidates should possess excellent German and good English skills, strong communication abilities, and a proactive approach to problem-solving, contributing to various IT projects such as hardware and software rollouts.