1st Level IT Support Specialist | 1st-Level-Supporter im IT-Bereich

Job Summary

This role involves serving as the initial point of contact for customer IT issues, handling disturbances and inquiries via phone, email, and ticketing systems. The specialist will perform first-level error analysis and independently resolve common technical problems related to printers, Outlook, VPN, passwords, permissions, and email traffic. A key responsibility is documenting all inquiries and solutions accurately within the ticketing system and escalating complex cases to 2nd-Level Support with a clear pre-analysis. Candidates should possess basic knowledge of Windows clients, Microsoft 365, networking concepts, and IP, coupled with strong technical understanding and a friendly, calm demeanor for customer interaction. This position is ideal for motivated individuals, including career changers, who enjoy solving technical problems step-by-step and contributing to a stable and secure IT infrastructure for small and medium-sized enterprises (SMEs).