IT Specialist: IT Systems Integration Technician for Customer Support | IT-Experte: Fachinformatiker (m/w/d) für den Kundensupport

Job Summary

This role involves acting as a key IT Specialist focused on delivering comprehensive customer support. Day-to-day responsibilities include managing the intake, analysis, and resolution of IT issues via phone, email, or remote access, primarily handling First- and Second-Level support for both hardware and software inquiries. You will also be responsible for the installation, configuration, and maintenance of IT systems, alongside meticulous documentation of support cases and solutions within a ticketing system. The ideal candidate possesses a completed vocational training as an IT Systems Integration Technician or equivalent, coupled with solid experience in IT support and customer service. Strong knowledge of Windows and/or Linux systems, networking, and IT security is essential. This position offers a secure, permanent role within a future-oriented company in Bremen, featuring exciting tasks, modern IT equipment, and opportunities for professional development.