First Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

NConsult GmbH, a provider of innovative IT solutions based in Frankfurt am Main, is seeking a motivated First Level IT Supporter to be the initial point of contact for all IT inquiries. In this crucial role, you will be responsible for providing fast, solution-oriented support for both software and hardware issues, managing incoming calls, and documenting all requests via support tickets. You will utilize your knowledge of Windows systems and basic network technologies to resolve issues efficiently, escalating complex problems to the Second Level Support team when necessary. The ideal candidate possesses a completed IT-related education or equivalent qualification, coupled with initial experience in IT support or customer care. This position offers a dynamic work environment, modern IT equipment, flexible working hours, and significant opportunities for career development and further training within a motivated team and open corporate culture.