1st and 2nd Level Cisco Support Specialist | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd Level IT support for customers, focusing heavily on Cisco environments (UC, LAN, WLAN, Meraki). The successful candidate will work closely with other IT departments, performing remote and on-site troubleshooting, analyzing errors, and resolving disruptions. Key responsibilities include documenting all incidents in a ticketing system (ideally ServiceNow), maintaining the knowledge database, and escalating complex issues to Third Level support or manufacturers. The ideal candidate will have a completed IT qualification (such as an IT Specialist or IT System Electronics Technician) and professional experience in IT support or a User Helpdesk, coupled with knowledge of Windows infrastructures and client operating systems. This position offers an attractive compensation package, the possibility of working from home, and the chance to join an owner-managed company known for its flat hierarchies and open communication culture, with an initial temporary contract leading to potential permanent employment.