IT Staff Helpdesk & Support | IT-Mitarbeiter (gn) Helpdesk & Support

Job Summary

This role involves providing comprehensive IT support as a Helpdesk & Support Specialist. Key responsibilities include the installation, configuration, testing, and delivery of workstations, alongside regular 1st and 2nd level hotline support via phone, email, and ticketing systems. The successful candidate will be adept at fault analysis and resolution, directly assisting end-users, and managing customer communication across various channels like internal social media, email, and newsletters. This position is ideal for someone with a background in IT system integration, strong knowledge of client operating systems, and experience in end-user support, looking for a permanent position with an international corporation.