Customer Training Specialist | Mitarbeiter (m/w/d) Kundenschulungen
Maschinenfabrik Herkules Hans Thoma GmbH
Job Summary
This role involves delivering specialized technical training to customers on high-performance heavy machine tools, focusing on electrical and mechanical maintenance, product knowledge, and specialized equipment operation. The Customer Training Specialist will be responsible for conducting various training sessions, including crane, forklift, aerial work platform, and load securing certifications, as well as personal protective equipment (PPE) and height rescue training. A key part of the job is developing and maintaining comprehensive training documentation, including creating graphical representations of complex machine components and simplifying functional procedures for continuous improvement. The ideal candidate possesses a technical background in electrical or mechanical fields, strong PC skills (especially PowerPoint and graphic design software), and excellent interpersonal skills to engage with international clients. This position offers an international work environment and requires a willingness to travel.
Required Skills
Education
Technical apprenticeship/qualification in Electrical or Mechanical fields. Further qualification as Master Craftsman (Meister) or Technician is desirable. Subject-specific training for internal certifications is advantageous.
Experience
- Technical professional experience in electrical and/or mechanical fields
- Very good knowledge of the Herkules Group product portfolio
- Professional experience in customer interaction and training delivery
Languages
Additional
- Willingness to travel and occasional customer support outside of scheduled training hours.
More Jobs from Maschinenfabrik Herkules Hans Thoma GmbH
Technical Specialist, Spare Parts and Electrical Design | Technischer Mitarbeiter (m/w/d) - Ersatzteilwesen / Elektrokonstruktion
Nov 25, 2025
This role as a Technical Specialist focuses on managing the electrical spare parts lifecycle for hig...
PLC Programmer | SPS-Programmierer (m/w/d)
Sep 24, 2025
Join Herkules, a global leader in large machine tools, as a PLC Programmer in Siegen, Germany. This ...
Electrical Design Engineer | Elektrokonstrukteur (m/w/d)
Sep 24, 2025
Join Herkules, a family-owned company with over a century of tradition, as an Electrical Design Engi...