IT Support Specialist for CRM/ERP Software | IT-SUPPORT SPEZIALIST (W/M/D) FÜR CRM-/ERP-SOFTWARE
Dimmel-Software GmbH
Job Summary
This role is for a technically adept IT Support Specialist who enjoys helping others and has a strong understanding of software. You will be the first point of contact for customers, providing technical support for the company's innovative software solutions via phone, email, and remote access. Key responsibilities include analyzing and resolving software issues, troubleshooting user queries, and providing training and instruction to customers on software usage. You will also assist with software installation, configuration, and maintenance, working closely with development and sales teams to efficiently address customer needs. This position offers a secure, permanent role with flexible working hours, including home office options, and opportunities for continuous professional development within a supportive team environment.
Required Skills
Education
Completed IT-related vocational training (e.g., IT Specialist, IT Systems Electronics Technician) or comparable qualification. Cross-entry candidates with IT experience are welcome.
Experience
- Professional experience in technical support, ideally with CRM or ERP software
- Experience with Windows operating systems
- Basic experience with databases (SQL)
Languages
Additional
- Not specified