1st and 2nd Level IT Support Specialist | Mitarbeiter 1st- und 2nd Level Support (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd Level IT support for a customer-facing HR software product within a service company environment. The specialist will be responsible for the independent acceptance and processing of incoming error messages and customer inquiries using a ticket system. A core focus is ensuring the smooth and efficient operation of the customer software, requiring close collaboration with the software development team. Beyond daily troubleshooting, the position encourages creativity and a solution-oriented approach to continuously improve existing solutions and optimize the overall support process. Candidates should possess a relevant IT qualification, prior experience in user support, and familiarity with various operating systems, software, hardware, and ticketing systems. This is an attractive opportunity for a team player seeking continuous professional development and a permanent position with potential for permanent employment.