Customer Success Manager | Customer Success Manager/in (m/w/d) – Vollzeit

Job Summary

This full-time Customer Success Manager role in Mitterskirchen, Germany, is ideal for a proactive and customer-focused individual who enjoys direct client interaction and ensuring smooth operations. The position involves being the primary contact for existing clients, handling inquiries via various channels, and providing proactive support through regular check-ins and onboarding. Key responsibilities include creating offers, managing renewals, and documenting interactions in a CRM system. The role also requires coordinating changes, incidents, and escalations with technical and project teams, maintaining knowledge bases, and generating service reports. Collaboration with sales, technical, and management teams is essential for continuous improvement, making this an attractive opportunity for someone with strong communication skills and a technical understanding.