IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role is perfect for an ambitious IT professional looking to provide essential 1st and 2nd level support within a dynamic technology environment. Day-to-day responsibilities include assisting employees with hardware and software issues, setting up and maintaining workstations, printers, and mobile devices, and installing and configuring operating systems and applications. A key part of the role involves troubleshooting and resolving technical faults, meticulously documenting all support cases and solutions within the ticketing system, and coordinating effectively with external service providers and internal IT teams. The ideal candidate will possess a completed IT qualification, strong knowledge of Windows OS and Microsoft Office, and basic understanding of networking concepts, coupled with a service-oriented approach and excellent communication skills.