Application and Support Specialist | Spezialist (m/w/d) Applikation und Support
FERCHAU GmbH Niederlassung Nürnberg City
Job Summary
Join a dynamic IT and Engineering family company focused on technical specialization as an Application and Support Specialist. In this role, you will be the primary technical consultant, providing problem-solving support to national and international customers via phone, email, remote maintenance, or on-site visits. Key responsibilities include commissioning systems utilizing regulator and SCADA components, conducting thorough error analyses, and developing practical solutions. You will also play a crucial part in the hardware and software product release process and deliver training to customers and sales partners to enhance market success. The ideal candidate holds a Technician degree or a university degree in a relevant engineering field (such as Electrical or Automation Technology), possesses strong communication skills, and is comfortable working in an agile environment. This position offers an indefinite contract, professional development opportunities, and flexible working hours, requiring negotiation-level German and good English skills, along with a readiness for international travel.
Required Skills
Education
Completed Technician degree or University degree in Communications Engineering, Energy Engineering, Electrical Engineering, or Automation Technology, or comparable qualification.
Experience
- Professional experience in technical consulting and customer support
- Experience in commissioning technical systems
- Experience supporting hardware and software product release processes
- Professional experience in error analysis and solution development
Languages
Additional
- Willingness to undertake international business travel (approximately 30 days per year).
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