Onsite IT Technician | Onsite IT-Techniker (m/w/d)

Job Summary

This role is for an Onsite IT Technician at a leading Managed Services provider in Frankfurt am Main, Germany. The successful candidate will be responsible for providing direct IT support to users, managing support requests through a ticketing system, and resolving IT issues on-site. Key responsibilities include installing and customizing workstations, managing assets, and training users on new software and hardware. The position requires strong technical skills in Windows and macOS operating systems, experience with ticketing systems, and adherence to Service Level Agreements (SLAs). This is a full-time, permanent position, initially offered through temporary employment with the option for direct hire, providing a secure and long-term career path with opportunities for professional development.