Customer Support Engineer for Firewall Administration | Customer Support Engineer für Firewall Administration (w/m/d) Airbus

Job Summary

This role involves working as a Customer Support Engineer specializing in Firewall Administration for a leading international aircraft manufacturer based in Sulzbach. The core responsibilities include the setup, installation, and ongoing maintenance of critical firewall and network infrastructure solutions, ensuring the systems remain highly available and stable. A key focus is on operational excellence, requiring expertise in analyzing, classifying, and resolving complex network disruptions through robust Incident Management processes. The successful candidate will also be responsible for executing Change, Release, and Configuration Management activities, contributing to broader IT infrastructure projects, and maintaining comprehensive technical documentation. Necessary qualifications include a Bachelor's degree in Computer Science or equivalent technical training, profound experience in network technology, TCP/IP, IP-Sec, and expertise in routing and switching protocols like BGP and OSPF. Fluency in both German and English is mandatory for this challenging and critical infrastructure support position.