Customer Support Specialist | Biologe (m/w/d)
a-tune software AG
Job Summary
This role involves joining a dynamic, international software company specializing in data and compliance management solutions for research-oriented organizations. The Customer Support Specialist will serve as the primary interface between the company's software, tick@lab, and its global customer base, with a focus on German-speaking clients. Day-to-day responsibilities include analyzing customer inquiries, resolving technical challenges quickly and effectively, and conducting technical training to optimize product usage. Key qualifications include a Bachelor's degree (preferably in Biology), 1-3 years of customer-facing experience in a technology/SaaS environment, and excellent communication skills in both German and English. The position is attractive as it offers the chance to contribute significantly to the scientific research community, collaborate with an international team, and participate actively in developing cutting-edge technology solutions.
Required Skills
Education
Bachelor's degree (Biology preferred)
Experience
- 1-3 years in a customer-oriented position within a technology/SaaS company
- Professional experience building and maintaining customer relationships
- Professional experience collaborating with internal departments
Languages
Additional
- Initial two-year fixed-term contract with option for extension; Willingness for national and international travel (up to 10%); Must be able to work effectively with diverse international customers; Position located in the United Kingdom and preferably Germany.