IT Support/Helpdesk Specialist | Mitarbeiter IT Support/Helpdesk (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional looking to join a leading European technology services platform, focusing on integrating and optimizing IT systems for diverse clients. The specialist will primarily handle 1st and potentially 2nd Level IT Support, managing the full lifecycle of incidents and service requests, including classification, dispatching, and resolution. Key responsibilities involve providing telephone and in-person user support, managing change requests, and potentially implementing adjustments to infrastructure systems like firewalls, proxy servers, and VPN solutions. Candidates must possess a background in IT, strong knowledge of PC hardware, Windows operating systems, and preferably experience with ticketing tools, ITIL, and Microsoft Office 365. This position offers a dynamic environment with continuous growth opportunities and exposure to innovative projects across various technology sectors.