IT Support Administrator (User Services) | Informatiker (Hochschule) (m/w/d)

Job Summary

This role is for an IT Support Administrator specializing in User Services within the city administration of Friedrichshafen, a dynamic economic hub on Lake Constance. The successful candidate will be the primary point of contact for internal IT users across city offices, council members, and schools, supporting a large infrastructure of over 200 servers and 2400 clients across 95 locations. Day-to-day responsibilities include providing 1st and 2nd Level Support both remotely and on-site, performing independent fault analysis and resolution for client systems, and managing technical requests via a ticketing system. Key requirements include a university degree in Computer Science or equivalent, or a vocational qualification as an IT Specialist for System Integration with several years of professional experience, coupled with excellent knowledge of current Microsoft products, server, firewall, and network fundamentals. This position offers a stable, full-time, permanent role with flexible working hours, potential for home office, and continuous professional development opportunities within a supportive and high-performing team environment.