1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

NConsult GmbH is seeking a motivated and qualified 1st Level IT Supporter to be the initial point of contact for all IT-related inquiries. Based in Frankfurt am Main, this role involves providing fast, solution-oriented support for both software and hardware issues, ensuring clients and internal teams receive timely assistance. Key responsibilities include answering calls, processing support tickets, documenting requests, and escalating complex issues to 2nd Level Support. The ideal candidate possesses a completed IT qualification or equivalent experience, initial experience in IT support or customer care, good knowledge of Windows systems and basic networking, and strong communication skills. This position offers a dynamic work environment, opportunities for professional development, a competitive salary, modern equipment, and flexible working hours, making it an excellent entry point into professional IT support.