Service Desk Employee | Mitarbeiter Service Desk (m/w/d)

Job Summary

This role involves acting as the primary support contact, ensuring the efficient processing of user inquiries, and resolving IT application disruptions. Key responsibilities include managing the escalation of incidents within IT support teams, clarifying technical issues over the phone, and monitoring timelines for resolution. Additionally, the Service Desk Employee will coordinate various IT service providers. The ideal candidate must possess an IT-related education or equivalent qualification, initial experience in IT user support, and proficiency with MS Windows and a ticketing system. Success in this position requires a high degree of customer and service orientation, strong communication skills, and the willingness to work in day shifts. This is an excellent opportunity to join a global digital engineering consultancy and contribute to accelerated transformation and innovation.