IT Business Engineer Communications & Meetings | IT Business Engineer Communications & Meetings (m/w/d)

Job Summary

This role is central to developing and maintaining scalable communication and collaboration solutions for the REWE Group, focusing on infrastructure like customer hotlines (including AI voicebots), in-market telephony, hybrid meeting rooms, and the continuous evolution of the Microsoft Teams meeting infrastructure. The IT Business Engineer acts as a crucial link, coordinating with stakeholders to gather and implement requirements, analyzing system architectures, and evaluating technical solutions. Key responsibilities include conducting needs analyses, overseeing the successful rollout of new systems in collaboration with service providers, and optimizing existing processes, particularly with an eye toward AI and process automation. The ideal candidate possesses a strong foundation in IT or business administration, proven experience as a Business Engineer or Analyst in an IT project environment, and expertise in agile methodologies, technical comprehension, and stakeholder communication.