Field IT Support Specialist | Onsite Support (m/w/d)

Job Summary

This permanent position seeks a dedicated Field IT Support Specialist to join one of Germany's leading IT service providers, focusing on the Potsdam region. Day-to-day responsibilities include the installation and maintenance of desktop PCs, notebooks, printers, and peripheral equipment. A core function is providing hands-on, on-site troubleshooting for hardware, software, and network issues, managing service requests via a ticketing system, and handling the complete setup and teardown of user workstations. The specialist is also responsible for user instruction and ensuring data and profile security. Candidates must possess completed vocational training, such as an IT Specialist for System Integration, coupled with several years of professional experience in Onsite Support and troubleshooting. Proficiency in Active Directory and managing standard and mobile hardware is mandatory. The role requires fluent German, a driver's license, and a strong service orientation to ensure customer satisfaction, offering a competitive annual gross salary ranging from €40,000 to €46,000.