Customer Value Business Analyst | Customer Value Business Analyst (f/m/d)

Job Summary

The Customer Value Business Analyst will join a new team dedicated to driving Customer Value Management (CVM) across E.ON's European retail markets, translating strategic goals into measurable commercial actions. Key responsibilities include collaborating with regional CVM teams to align priorities, interpreting market dynamics, and fostering a value-driven mindset across the organization. The role requires leveraging data and insights to optimize existing regional business processes, identify structural drivers of customer value, and accelerate the adoption of best practices. A core focus is supporting the development of KPIs that accurately track both commercial results and customer experience impact. Candidates must possess a strong track record in Business or Data Analysis, expertise in CVM/retention strategies, and excellent communication skills, ideally gained within a multi-market retail environment. This is a permanent, hybrid role based in Essen, offering the chance to shape the future of energy digitalization and sustainability.