IT Onsite Technician / Support Specialist for Windows and macOS | IT-Onsite Techniker/Support Specialist (M/W/D) für Windows und macOS, Köln

Job Summary

This role involves providing comprehensive First and Second Level technical support to users at customer sites in Cologne, focusing heavily on Windows and macOS environments. The specialist will handle troubleshooting and IMAC (Installation, Move, Add, Change) tickets using ITSM tools like ServiceNow, covering operating systems (Windows 10/11, macOS), standard software (Microsoft, Adobe), and various hardware including PCs, Macs, iPhones, and printers. Key responsibilities also include supporting Remote Access, VPN, M365, and mobile devices (iOS/Android), and coordinating smaller infrastructure projects within the Windows domain. The ideal candidate possesses a completed IT qualification, several years of practical experience in hardware/software support, and expertise in Endpoint Management solutions like SCCM, Jamf Pro, and Intune, demonstrating a high degree of service orientation and organizational skill.