Service Help Desk Specialist | Mitarbeiter Service-Help-Desk (m/w/d)

Job Summary

This role involves providing essential 1st level technical support and troubleshooting for complex plant technology, focusing on conveying systems, process technology, and climate/ventilation systems. The specialist will be responsible for analyzing and resolving technical issues via phone and remote maintenance, ensuring quick root cause analysis and solution delivery. A key part of the job includes meticulous documentation of customer inquiries and technical resolutions within the ERP system. Candidates should possess a technical background, ideally with experience in the specified plant technologies, coupled with strong customer orientation and a solution-focused approach. This position is attractive due to its permanent contract, performance-related bonuses, and opportunities for professional development, though it requires approximately 30% travel for on-site fault analysis and maintenance.