IT Support Specialist | IT-Support (m/w/d)

Job Summary

Join FERCHAU as an IT Support Specialist, playing a crucial role in maintaining stable IT operations and building strong customer relationships. Your daily responsibilities will center on providing 1st and 2nd level technical support, focusing heavily on troubleshooting and resolving issues within the Windows Client environment. Key tasks include error analysis, managing user accounts via Active Directory, providing support for Microsoft Office applications, and utilizing specific tools like Matrix42 for software packaging and distribution. You will also be responsible for supporting users working with Dell hardware and general Microsoft software. To succeed, you must possess a completed technical vocational qualification, such as an IT Specialist for System Integration, coupled with a minimum of three years of professional experience in a Service Desk capacity. This position is attractive due to the offer of an unlimited contract, flexible working hours, and numerous opportunities for professional development, allowing you to actively contribute your ideas to the team. Strong German language skills (B2+) are mandatory for project communication.