IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role involves providing essential technical support and expertise to users and system administrators, covering both server and client environments. Day-to-day responsibilities include the independent handling and resolution of tickets within the First- and Second-Level Support structure, conducting training sessions and introductions for users, and actively contributing to the development and maintenance of the Helpdesk team's knowledge base. We are seeking an ambitious colleague who holds a successfully completed qualification as an IT Specialist for System Integration or a comparable background, coupled with demonstrable experience in multi-level IT support. Join FERCHAU to advance technology and innovation for renowned clients across various industries, utilizing your foundational expertise and professional know-how. The position offers flexible working hours and opportunities for professional networking.