IT Service Desk Technician | IT-Service-Desk-Techniker (m/w/d)

Job Summary

This role is ideal for a skilled IT professional looking to provide essential technical support to end-users within an innovative IT company. Day-to-day responsibilities include handling technical support requests via phone, email, and ticketing systems, diagnosing and resolving both software and hardware issues, and ensuring IT systems are maintained and updated with necessary security patches. A key part of the role involves documenting solutions and maintaining knowledge bases, as well as conducting user training on new applications. Candidates should possess a completed vocational qualification in IT (e.g., IT Specialist or IT Systems Management Assistant), fundamental knowledge of Windows, macOS, and Linux operating systems, and familiarity with networking protocols. Experience with service management tools like Jira or ServiceNow is highly desirable, alongside strong communication and problem-solving skills.