Second-Level Support Specialist | Second-Level-Support (m/w/d)

Job Summary

This role involves serving as a critical point of escalation for complex technical issues, transitioning from First-Level Support. The Second-Level Support Specialist will be responsible for conducting detailed diagnoses, troubleshooting, and resolving advanced system problems. Day-to-day tasks include collaborating with various IT teams to ensure system stability, documenting comprehensive solutions, and assisting in the implementation of new technologies and system updates. Key qualifications include a completed vocational training in IT (e.g., IT Specialist, IT Systems Management Assistant) or a degree in Computer Science, coupled with robust knowledge of operating systems (Windows/macOS) and networking protocols (TCP/IP, DNS, DHCP). The position offers an attractive opportunity within an innovative IT company, focusing on continuous professional development and long-term career stability.