After Sales Service Coordinator | Koordinator Service / After Sales

Job Summary

This role involves managing the full lifecycle of after-sales service operations, ensuring seamless execution of maintenance and repair tasks for clients. The After Sales Service Coordinator is responsible for the planning and scheduling of field technicians for customer maintenance assignments. Key daily activities include coordinating service requests from customers and internal technical staff, monitoring deadlines for service orders, and meticulously documenting maintenance reports upon completion. Furthermore, the role requires creating crucial customer documentation, such as spare parts proposals and detailed cost estimates. Candidates must possess a completed technical education or degree and proven professional experience in service coordination or customer support. Strong organizational skills, effective communication, and fluency in German alongside good English proficiency are essential for success in this dynamic role.