Technical IT Support & Customer Service Specialist | Technical IT-Support & Customer Service (m/w/d)

Job Summary

This role is for a proactive Technical IT Support & Customer Service Specialist at a market-leading software manufacturer specializing in Customer Communication Management. You will be instrumental in ensuring high customer satisfaction and service quality by handling support tickets and assisting clients with application-specific and technical inquiries. The position involves close collaboration with development and quality assurance teams to resolve bugs and contribute to new features. This is an excellent opportunity for someone with an IT background who enjoys solving complex problems, is eager to learn new technologies, and thrives in a collaborative, team-oriented environment. The company offers a supportive onboarding, flexible work arrangements, and opportunities for professional development.