Technical Support / IT Service Dispatcher | Technischer Support / IT-Einsatz-Service-Dispatcher (m/w/d)

Job Summary

This role involves the central planning, control, and monitoring of a nationwide technical field service team, ensuring the smooth operation of over 60,000 POS systems and their associated IT infrastructures. The successful candidate will be responsible for overseeing adherence to customer-specific service times and providing administrative and organizational support to the field team. Key responsibilities include managing written and telephone communication with customers. The position offers a permanent contract, the possibility of remote work, and a structured onboarding process. It's an attractive opportunity for individuals with an IT background or strong IT affinity, emphasizing customer and service orientation within a flat organizational hierarchy.