IT Support Specialist (1st Level) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

This role seeks an ambitious IT Support Specialist to help deliver next-level technological solutions by serving as the primary point of contact for user inquiries and technical issues. Day-to-day responsibilities include the capture, analysis, processing, and escalation of incoming incident reports using a dedicated ticketing system. Key technical duties involve the administration and management of the Microsoft Active Directory, along with performing software installations and comprehensive client troubleshooting on end devices across various locations. Candidates must possess a completed vocational qualification, such as an IT Specialist for System Integration, or an equivalent qualification, coupled with initial professional experience in IT support and helpdesk environments. Strong communication skills and a high degree of customer orientation are essential. This permanent position offers attractive benefits, including flexibility through mobile working options and access to diverse continuing education programs.