IT Support Specialist | IT Support (m/w/d)

Job Summary

This role offers an opportunity to join one of Europe's leading IT service providers, supporting their high-profile end customer (BAMF). The IT Support Specialist is responsible for ensuring high service levels by managing incidents and processing orders according to established Service Level Agreements (SLAs). Core daily tasks involve performing comprehensive troubleshooting, configuration, and installation of essential end-user devices, including PCs, notebooks, and printers. Furthermore, the specialist provides crucial support to users regarding mobile devices and executes IMAC (Install, Move, Add, Change) services within the client environment. Successful candidates must possess a completed relevant vocational IT qualification, proven experience in user support and troubleshooting, and strong familiarity with standard hardware and MS Office applications. The position offers a competitive gross annual salary (€38,000 - €40,000) and excellent chances for permanent employment, making it an attractive career step in a modern, flat-hierarchy environment.