IT Support Specialist | IT Support (m/w/d)

Herrmann Personaldienste GmbH

Frankfurt (Oder), Brandenburg, Deutschland
Published Dec 23, 2025
Full-time
Permanent

Job Summary

This role offers an opportunity to join one of Europe's leading IT service providers, supporting their high-profile end customer (BAMF). The IT Support Specialist is responsible for ensuring high service levels by managing incidents and processing orders according to established Service Level Agreements (SLAs). Core daily tasks involve performing comprehensive troubleshooting, configuration, and installation of essential end-user devices, including PCs, notebooks, and printers. Furthermore, the specialist provides crucial support to users regarding mobile devices and executes IMAC (Install, Move, Add, Change) services within the client environment. Successful candidates must possess a completed relevant vocational IT qualification, proven experience in user support and troubleshooting, and strong familiarity with standard hardware and MS Office applications. The position offers a competitive gross annual salary (€38,000 - €40,000) and excellent chances for permanent employment, making it an attractive career step in a modern, flat-hierarchy environment.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration, IT System Electronics Technician, or comparable qualification

Experience

  • Professional experience in troubleshooting
  • Professional experience in user support

Languages

German (Fluent)

Additional

  • High degree of teamwork and reliability; Flexible and independent work style