1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves acting as the primary point of contact for all incoming IT inquiries and technical disturbances, received via telephone, email, or in-person. Key responsibilities include the initial analysis and classification of IT issues, documenting all steps within a ticketing system, and ensuring timely resolution or escalation to administrative teams. A significant part of the job involves hands-on installation and configuration of new hardware and software for end-users, alongside providing general IT assistance and guidance. Candidates must possess a strong service and customer orientation, excellent communication skills, and expertise in standard operating systems like Windows 10/11 and MAC OS X, as well as Microsoft 365 products. This position offers a permanent contract and requires a proactive, team-oriented approach to maintaining optimal IT functionality.