IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role is ideal for an ambitious IT professional focused on providing high-quality technical assistance and maintaining essential IT infrastructure. Day-to-day responsibilities include offering 1st and 2nd level support to employees regarding hardware and software issues, setting up and maintaining workstations, printers, and mobile devices, and performing installations and configurations of operating systems and applications. A core part of the job involves diagnosing and resolving faults, documenting solutions within a ticketing system, and coordinating with external service providers and internal IT teams. The position requires a completed IT qualification, solid knowledge of Windows and Microsoft Office environments, and basic understanding of networking, coupled with a friendly, service-oriented approach.