IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, focusing on maintaining and optimizing technology solutions for clients. The specialist will handle the setup and maintenance of computer workstations, telephony systems, and client software, ensuring smooth daily operations. Key responsibilities include rigorous error analysis and resolution for both hardware and software issues, efficient prioritization and processing of IT tickets, and meticulous documentation creation and maintenance. The ideal candidate possesses a completed vocational training in IT or equivalent qualification, coupled with initial experience in 1st and 2nd level support environments. This position is attractive as it offers a permanent contract, opportunities to contribute ideas, and access to internal professional development through the FERCHAU Academy, making it an excellent opportunity for both career starters and experienced professionals looking to advance technology.