IT Support Specialist | IT-Support-Spezialist (m/w/d)

Job Summary

This role as an IT Support Specialist involves providing essential technical assistance to users across the company headquarters and retail branches, operating primarily within a Microsoft-based IT environment. Key responsibilities include managing the entire lifecycle of incident reports using the ticketing system, planning and executing software and client rollouts, and actively participating in the optimization of existing IT Service Desk processes. The ideal candidate brings several years of hands-on experience in IT support, coupled with a highly communicative, team-oriented, and responsible attitude. A structured, careful, and independent approach to problem-solving is crucial for success. This position offers the chance to work within the RÖTHER fashion group, providing attractive benefits such as 30 days of vacation, significant employee discounts (30%), corporate benefits, and opportunities for professional development and training within a supportive, family-like corporate culture.