IT User Support Specialist | Mitarbeiter:in (m/w/d) IT-Anwendersupport

Job Summary

This role as an IT User Support Specialist involves ensuring seamless IT service delivery by professionally managing, analyzing, and efficiently resolving disruptions and service requests for a major public body supporting skilled crafts in the Münster region. The specialist will actively support end-users regarding central IT services, workstation systems (Windows, macOS), software, and mobile devices. A critical component of the role is promoting IT service quality and security through transparent documentation, adherence to ITIL-based support processes, and implementing organizational IT security guidelines. Candidates must possess a completed qualification such as an IT Specialist for System Integration and demonstrate strong technical knowledge in workstation hardware, operating systems, and basic applications. Experience with ticketing systems and ITIL processes is mandatory, alongside familiarity with network technology, IT security, Mobile Device Management (MDM), and data protection. This position offers a varied role within a supportive team, public sector compensation (TV-L), flexible working arrangements, and comprehensive professional development.