Complaint and Risk Management Specialist for Siemens | Complaint Risikomanagment für Siemens (m/w/d)
I. K. Hofmann GmbH
Job Summary
This full-time role at Siemens in Erlangen focuses on post-market surveillance and risk management, specifically handling complaints and field corrective actions (FCA/FSCA). The specialist will monitor defects and additional costs post-delivery, compile and trend technical reliability data, and present findings to decision-making bodies like the CAPA Board. Key responsibilities include initiating and tracking corrective actions, evaluating changes for field safety corrective actions, and managing the release and control of safety-relevant upgrade instructions. The role requires a strong background in quality management, regulatory compliance, and business acumen, ideally paired with a degree in Physics, Electrical Engineering, or Medical Technology. This position is critical for maintaining product quality and ensuring compliance within Siemens' Medical Technology division, offering a chance to directly influence product safety and process conformity.
Required Skills
Education
Completed degree in Physics, Electrical Engineering, or Medical Technology, or a similar vocational qualification
Experience
- Professional experience in assessing and implementing new legal and normative requirements
- Detailed knowledge of the processes for product observation, spare parts supply, and returned goods
- Experience working with quality-relevant key figures and dashboards
- Experience communicating with global Siemens partners and central healthcare offices (SSMR, SMT, suppliers)
Languages
Additional
- Not specified
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