Service Manager, System Coordination and Partner Processes | Servicemanager für Systemkoordination & Partnerprozesse (m/w/d)

Job Summary

This role is perfect for an organized professional with technical understanding and strong communication skills who wants to drive operational processes on a national level. As the Service Manager for System Coordination and Partner Processes, you will be responsible for the operational steering of cooperation projects across Germany, acting as the central interface between external partners, technical service providers, and internal departments. Day-to-day activities include organizing and moderating regular meetings with partner companies, managing central digital lottery systems, and ensuring timely documentation and communication within project structures and committees. You will also be instrumental in introducing new structures and processes resulting from national collaborations, actively contributing ideas for ongoing development. Key requirements include completed vocational training in a relevant field, experience in project or committee coordination, proficiency with Microsoft 365 tools (Teams, SharePoint, Forms), and a structured, service-oriented approach. This position offers the chance to significantly shape the future role of the company as a reliable system service provider, contributing to public welfare through the lottery’s mission.