Technical Customer Service Specialist in E-Commerce Online Retail | Sachbearbeiter (m/w/d) Technischer Kundenservice im E-Commerce Onlinehandel

Job Summary

This role involves providing specialized technical support for electric heating systems within a leading German e-commerce platform. The Technical Customer Service Specialist will be the primary point of contact for customers, handling technical inquiries and project requests via phone and email, ensuring a friendly and professional interaction. Key responsibilities include optimizing technical product descriptions across various online marketplaces (Amazon, eBay, and proprietary shop) using an ERP system, and creating essential technical content such as FAQs, blog posts, and operating instructions. The ideal candidate possesses a background in electrical engineering or equivalent technical training, practical experience in customer consultation for electro-technical products, and a strong affinity for complex electronic systems. This position offers a responsible role with direct influence on the company's external image, short decision-making paths, and opportunities for professional development within an agile, growing team.