IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing essential IT support as part of an onsite team for a leading European IT service provider. The specialist will be responsible for handling incidents and service requests, ensuring compliance with SLAs, and participating in an on-call rotation. Key tasks include comprehensive troubleshooting for hardware and software issues, configuring and installing standard hardware, and providing user support for mobile devices across both iOS and Android platforms. The ideal candidate must possess a completed vocational qualification in IT, such as an IT Specialist for System Integration, coupled with proven experience in client-side troubleshooting and user support. Strong proficiency in German and good English skills are required, along with a valid driver's license, making this an excellent opportunity for a team-oriented professional seeking stable employment and career growth within a major IT company.