Technical Customer Engineer | Technical Customer Engineer (m/w/d)

Job Summary

This role is a central point of contact for customers, ensuring technical issues and concerns regarding high-tech film scanners and digitalization solutions are handled competently and reliably. Day-to-day tasks involve managing complex technical inquiries via phone, email, and remote access, performing worldwide on-site service, installations, and training for DFT hardware and software systems. The engineer will analyze customer-specific problems, develop appropriate solutions, and document all interactions in a tracking system. Key requirements include professional experience in video/audio technology, technical knowledge in electronics or mechatronics engineering, proficiency in Linux (Ubuntu) and Microsoft systems, and strong troubleshooting skills for hardware and software components. This position offers a highly specialized technical environment, direct influence on product decisions, and the opportunity to support major global clients like Warner Brothers and the Library of Congress.