IT Support Technician | IT Support (m/w/d)

Job Summary

This role involves providing specialized IT support focusing on Apple hardware and software within a leading European IT service company. The successful candidate will be responsible for diagnosing and repairing hardware and software malfunctions on MacBooks, iPhones, and iPads. Key daily activities include processing, documenting, and tracking support tickets within a CRM/ticketing system, analyzing technical issues, and assisting the team with escalations. A strong background in Apple hardware diagnostics, repair processes, and operating systems is essential, alongside knowledge of Apple ID, iCloud, and backup/restoration procedures. The position requires excellent customer service skills, adherence to data protection and security standards, and offers attractive conditions and strong chances for permanent employment.