Customer Care Specialist Diabetes | Customer Care Specialist (m|w|d) Diabetes

Job Summary

This role involves providing essential customer care and support to patients, medical professionals, and specialized trade partners for a globally leading medical technology company located near Düsseldorf. The specialist will handle telephone and written inquiries concerning diabetes products, including insulin pumps, CGM systems, and accessories. Key responsibilities include managing orders, delivery status, complaints, and returns, while meticulously documenting all interactions within the CRM system, adhering strictly to regulatory guidelines. The ideal candidate possesses a commercial, medical, or service-oriented background, coupled with experience in customer care, preferably within the healthcare or medical technology sector. Success in this position requires strong empathy, excellent communication skills, and a structured, reliable approach to ensure high service quality and patient satisfaction.