IT User Management Specialist in IT Support & Application Services | Mitarbeiter*in Usermanagement im Bereich IT-Support & Anwenderservice (w/m/d)

Job Summary

This role involves managing user accounts and email inboxes, serving as a critical interface between association members and various IT departments. The specialist is responsible for providing telephone IT consultation and support, independently handling ticket processing beyond standard First-Level Support, and prioritizing incoming requests. A key component of the job is monitoring IT systems and applications, alongside creating essential IT documentation, instructions, and handouts for colleagues. Candidates must possess a completed IT vocational training or several years of relevant experience, coupled with professional expertise in MS Active Directory and MS Exchange. This position offers an opportunity to actively shape the digitalization efforts of local government entities in Schleswig-Holstein, working within a modern, growing IT association that provides excellent work-life balance, flexible hours, and home office options.